Instructions for Multi Line Telephones

On November 14, 2009 the dialing plan for Connecticut changed to 10 digit LOCAL dialing.

Note: 10 Digit number includes the Area Code. (Ex: (XXX)-XXX-XXXX)

More information...

For further assistance, contact Telecommunications at (860) 486-4357 or Telecom@uconn.edu.

Answer A Call

  1. Lift Handset or Depress Speaker Button

Place an Emergency 911 Call

Campus Dial
Avery Point 8 + 911
Law School 8 + 911
Stamford 8 + 911
Storrs 911
Torrington 8 + 911
Waterbury 8 + 911
West Hartford 8 + 911
Bethel 9 + 911
Haddam 9 + 911
North Haven 9 + 911
Norwich 9 + 911
Brooklyn 911
Vernon 911

Place an On-Campus Call

  1. Lift Handset
  2. Dial "6" or "7" + the four digit extension.

Place an Off-Campus Local Call

Campus Dial
Avery Point 8 + 10 digit number
Law School 8 + 10 digit number
Stamford 8 + 10 digit number
Storrs 8 + 10 digit number
Torrington 8 + 10 digit number
Waterbury 8 + 10 digit number
West Hartford 8 + 10 digit number
Bethel 9 + 10 digit number
Haddam 9 + 10 digit number
North Haven 9 + 10 digit number
Norwich 9 + 10 digit number
Brooklyn 10 digit number
Vernon 8 or 9 + 10 digit number

Place an Off-Campus Long Distance Call

Campus Dial
Avery Point 8 + 1 + 10 digit number
Law School 8 + 1 + 10 digit number
Stamford 8 + 1 + 10 digit number
Storrs 8 + 1 + 10 digit number
Torrington 8 + 1 + 10 digit number
Waterbury 8 + 1 + 10 digit number
West Hartford 8 + 1 + 10 digit number
Bethel 9 + 1 + 10 digit number
Haddam 9 + 1 + 10 digit number
North Haven 9 + 1 + 10 digit number
Norwich 9 + 1 + 10 digit number
Brooklyn 1 + 10 digit number
Vernon 8 or 9 + 1 + 10 digit number

Place a Call on Hold

  1.  Depress HOLD

Retrieve a Call on Hold

  1. Depress Blinking Call Appearance

Transfer a Call

  1. Depress TRANSFER Button
  2. Listen for Dial Tone or manually select available Line Key
  3. Dial 5 digit UConn Extension Number (6-xxxx or 7-xxxx), Announce Call
  4. Depress TRANSFER and hang-up

Three Way Conference

  1. Have Call In Progress
  2. Depress CONFERENCE Button
  3. Dial third party
  4. Depress CONFERENCE

Six Way Conference

Storrs:

  1. Lift Handset
  2. Dial 112
  3. Call first party, have call in progress
    To add more parties
  4. Depress CONFERENCE button, and dial next party
  5. Depress CONFERENCE again to join parties. Note: You may also activate this feature during a call by:
    1. Depress CONFERENCE button,
    2. Dial 112
    3. Call next party
    4. Depress CONFERENCE again to join parties.
      To add more parties
    5. Depress CONFERENCE button, and dial next party
    6. Depress CONFERENCE again to join parties.

Branches:

  1. Feature available upon request.
  2. Dial 123 instead of 112
  3. Call first party, have call in progress
    To add more parties
  4. Depress CONFERENCE button, and dial next party
  5. Depress CONFERENCE again to join parties.Note: You may also activate this feature during a call by:
    1. Depress CONFERENCE button,
    2. Dial 123 instead of 112
    3. Call next party
    4. Depress CONFERENCE again to join parties.
      To add more parties
    5. Depress CONFERENCE button, and dial next party
    6. Depress CONFERENCE again to join parties.

Conference Services

For additional conference services beyond the three-way and six way conference calling features provided by Telecommunications, please contact Verizon Business a 1-800-475-5000.

  • Identify yourself as a State of Connecticut employee.
  • Explain your request needs.
  • Obtain the information and contact Telecommunications at 6-4357 for an agency and authorization code.
  • Contact Verizon Business with this information and the telephone number you wish the services to be billed to.

Note: Please schedule your conference call at least 24hours in advance. Also be aware that for all conference services except operator assisted, any conference with two (2) or less participants will prompt Verizon supervision after ninety (90) minutes to request meeting organizer to press *1 to retain conference bridge.

Call Forward Calls

Storrs:

  1. Lift Handset or depress SPEAKER Button
  2. Dial 72#
  3. Dial 5 digit UConn Extension Number (6-xxxx or 7-xxxx)
  4. Hear confirmation tone
  5. Depress CFV key to Activate or Deactivate

Branches

  1. Lift Handset or depress SPEAKER Button
  2. Dial 172
  3. Dial 4 digit UConn Extension Number
  4. Hear confirmation tone
  5. Depress CFV key to Activate or Deactivate

Call Forward Calls on Secondary Line Only

  1. Activate – Dial  78#
  2. Dial 5 digit UConn Extension Number (6-xxxx or 7-xxxx)
  3. Deactivate – Dial 79#

Call Pickup

  1. Lift Handset or Depress SPEAKER Button
  2. Dial *99

1 Digit Speed Calling

  1. Lift Handset or Depress SPEAKER Button
  2. Depress Speed Call Button or Dial * 74
  3. Dial Speed Call Code (2-9) plus telephone number
  4. Hear Confirmation Tone

2 Digit Speed Calling

  1. Lift Handset or Depress SPEAKER Button
  2. Dial *75
  3. Dial Speed Call Code (20-39) plus telephone number
  4. Hear Confirmation Tone

Use Speed Call

  1. Lift Handset or Depress SPEAKER Button
  2. Listen for Dial Tone
  3. Dial Code plus #

Auto Call Back Calling (on Campus only)

  1. Receive Busy Signal
  2. Depress ACBC Button
  3. Hear Confirmation Tone
  4. Hang-up

To Retrieve Call Back

  1. Answer Call when ACBC and your Call Appearance Flash and Ring

Cancel Call Back

  1. Lift Handset or Depress SPEAKER Button
  2. Listen for Dial Tone
  3. Dial * 86
  4. Hang-up