Instructions for Single Line Telephones

On November 14, 2009 the dialing plan for Connecticut changed to 10 digit LOCAL dialing.

Note: 10 Digit number includes the Area Code. (Ex: (XXX)-XXX-XXXX)

More information...

For further assistance, contact Telecommunications at (860) 486-4357 or Telecom@uconn.edu.

Switchhook Operation

Use this when your phone does not have a Recall Button.
Switchhook - Button where handset rests when not in use.

  1. Depress Switchhook - Press down firmly as far as it will go and then release immediately."

Answer A Call

  1. Lift Handset

Place an Emergency 911 Call

Campus Dial
Avery Point 8 + 911
Law School 8 + 911
Stamford 8 + 911
Storrs 911
Torrington 8 + 911
Waterbury 8 + 911
West Hartford 8 + 911
Bethel 9 + 911
Haddam 9 + 911
North Haven 9 + 911
Norwich 9 + 911
Brooklyn 911
Vernon 911

Place an On-Campus Call

  1. Lift Handset
  2. Dial "6" or "7" + the four digit extension.

Place an Off-Campus Local Call

Campus Dial
Avery Point 8 + 10 digit number
Law School 8 + 10 digit number
Stamford 8 + 10 digit number
Storrs 8 + 10 digit number
Torrington 8 + 10 digit number
Waterbury 8 + 10 digit number
West Hartford 8 + 10 digit number
Bethel 9 + 10 digit number
Haddam 9 + 10 digit number
North Haven 9 + 10 digit number
Norwich 9 + 10 digit number
Brooklyn 10 digit number
Vernon 8 or 9 + 10 digit number

Place an Off-Campus Long Distance Call

Campus Dial
Avery Point 8 + 1 + 10 digit number
Law School 8 + 1 + 10 digit number
Stamford 8 + 1 + 10 digit number
Storrs 8 + 1 + 10 digit number
Torrington 8 + 1 + 10 digit number
Waterbury 8 + 1 + 10 digit number
West Hartford 8 + 1 + 10 digit number
Bethel 9 + 1 + 10 digit number
Haddam 9 + 1 + 10 digit number
North Haven 9 + 1 + 10 digit number
Norwich 9 + 1 + 10 digit number
Brooklyn 1 + 10 digit number
Vernon 8 or 9 + 1 + 10 digit number

Place a Call on Hold

  1. AT&T Cream or Teledex Black Telephone:
    1. Depress RECALL or Switchhook button
    2. Listen for Dial Tone
    3. Press #
    4. Lay Handset down
  2. 710, 825 or Teledex Speaker Telephone:
    1. Depress HOLD
    2. Hang up

Retrieve a Call on Hold

  1. AT&T Cream or Teledex Black Telephone:
    1. Hang up
    2. Answer
  2. 710, 825 or Teledex Speaker Telephone:
    1. Lift Handset
    2. Depress HOLD button

Transfer a Call

  1. Depress RECALL or Switchhook button
  2. Listen for Dial Tone
  3. Dial 5 digit UConn Extension Number (6-xxxx or 7-xxxx) , Announce Call
  4. Hang up

Three Way Conference

  1. Lift Handset
  2. Dial first party
  3. Depress RECALL or Switchhook button
  4. Listen for Dial Tone
  5. Dial third party
  6. Depress RECALL or Switchhook button

Six Way Conference

  1. Storrs:
    1. Lift Handset
    2. Dial 112 before placing call
    3. Follow above procedure
  2. Branches:
    1. Feature available upon request.
    2. Dial 122 instead of 112

Conference Services

For additional conference services beyond the three-way and six way conference calling features provided by Telecommunications, please contact Verizon Business a 1-800-475-5000.

  1. Identify yourself as a State of Connecticut employee.
  2. Explain your request needs.
  3. Obtain the information and contact Telecommunications at 6-4357 for an agency and authorization code.
  4. Contact Verizon Business with this information and the telephone number you wish the services to be billed to. Note: Please schedule your conference call at least 24hours in advance. Also be aware that for all conference services except operator assisted, any conference with two(2) or less participants will prompt Verizon supervision after ninety (90) minutes to request meeting organizer to press *1 to retain conference bridge.

Call Forward Calls

  1. Lift Handset
  2. Dial *72
  3. Listen for Dial Tone
  4. Dial 5 digit UConn Extension Number (6-xxxx or 7-xxxx), once ringing occurs, Forwarding is activated

Deactivate Call Forwarding

  1. Lift Handset
  2. Dial *73

Call Pickup

  1. Lift Handset
  2. Dial *99

1 Digit Speed Calling

  1. Lift Handset
  2. Listen for Dial Tone
  3. Dial *74
  4. Dial Speed Call Code (2-7) plus telephone number, receive Dial Tone

2 Digit Speed Calling

  1. Lift Handset
  2. Listen for Dial Tone
  3. Dial *75
  4. Dial Speed Call Code (20-39) plus telephone number, receive Dial Tone

Use Speed Call

  1. Lift Handset
  2. Listen for Dial Tone
  3. Dial Code plus #

Auto Call Back Calling (on Campus only)

  1. Receive Busy Signal
  2. Depress RECALL or FLASH Button
  3. Listen for Dial Tone
  4. Dial * 66

To Retrieve Call Back

  1. Listen for 3 short rings, answer and hear ringing

Cancel Call Back

  1. Lift Handset
  2. Listen for Dial Tone
  3. Dial * 86
  4. Hang-up