University of Connecticut University of UC Title Fallback Connecticut

Instructions for Single Line Telephones

 

Instructions for Single Line Telephones

On November 14, 2009 the dialing plan for Connecticut changed to 10 digit LOCAL dialing.

Note: 10 Digit number includes the Area Code. (Ex: (XXX)-XXX-XXXX)

More information…

Click here for instructions for Multi-Line Telephones

For further assistance, contact Telecommunications at 486-4357 or Telecom@uconn.edu

  1. Switchhook Operation
  2. To Answer A Call
  3. To place an Emergency 911 call
  4. To place an ON-Campus call
  5. To place an Off-Campus Local call
  6. To place an Off-Campus Long Distance call
  7. To Place A Call On Hold
  8. To Retrieve A Call On Hold
  9. To Transfer A Call
  10. Three Way Conference
  11. Six Way Conference
  12. Conference Services
  13. Forward Calls
  14. Deactivate Call Forwarding
  15. Call Pickup
  16. 1 Digit Speed calling
  17. 2 Digit Speed Calling
  18. To Use Speed Call
  19. Auto Call Back
  20. To Retrieve Call Back
  21. To Cancel Call Back

  1. Switchhook Operation:
    Use this when your phone does not have a Recall Button.
    Switchhook – Button where handset rests when not in use.

    1. Depress Switchhook – Press down firmly as far as it will go and then release immediately.”
  2. To Answer A Call:
    1. Lift Handset
  3. To place an Emergency 911 call:

    Campus
    Dial
    Campus
    Dial
    Campus
    Dial
    Storrs
    911
    Avery Point
    8 + 911
    Bethel
    9 + 911
    Brooklyn
    911
    Law School
    8 + 911
    Haddam
    9 + 911
    Vernon
    911
    Stamford
    8 + 911
    North Haven
    9 + 911
    Torrington
    8 + 911
    Norwich
    9 + 911
    Waterbury
    8 + 911
    West Hartford
    8 + 911
  4. To Place an On-Campus call:
    1. Lift Handset
    2. Dial “6” or “7” + the four digit extension.
  5. To place an Off-Campus Local call:
    Campus
    Dial
    Campus
    Dial
    Campus
    Dial
    Avery Point
    8 + 10 digit number
    Bethel
    9 + 10 digit number
    Brooklyn
    10 digit number
    Law School
    8 + 10 digit number
    Haddam
    9 + 10 digit number
    Vernon
    8 or 9 + 10 digit number
    Stamford
    8 + 10 digit number
    North Haven
    9 + 10 digit number
    Storrs
    8 + 10 digit number
    Norwich
    9 + 10 digit number
    Torrington
    8 + 10 digit number
    Waterbury
    8 + 10 digit number
    West Hartford
    8 + 10 digit number
  6. To place an Off-Campus Long Distance call:
    Campus
    Dial
    Campus
    Dial
    Campus
    Dial
    Avery Point
    8 + 1 + 10 digit number
    Bethel
    9 + 1 + 10 digit number
    Brooklyn
    1 + 10 digit number
    Law School
    8 + 1 + 10 digit number
    Haddam
    9 + 1 + 10 digit number
    Vernon
    8 or 9 + 1 + 10 digit number
    Stamford
    8 + 1 + 10 digit number
    North Haven
    9 + 1 + 10 digit number
    Storrs
    8 + 1 + 10 digit number
    Norwich
    9 + 1 + 10 digit number
    Torrington
    8 + 1 + 10 digit number
    Waterbury
    8 + 1 + 10 digit number
    West Hartford
    8 + 1 + 10 digit number
  7. To Place A Call On Hold:

    1. AT&T Cream or Teledex Black Telephone:
      1. Depress RECALL or Switchhook button
      2. Listen for Dial Tone
      3. Press #
      4. Lay Handset down
    2. 710, 825 or Teledex Speaker Telephone:
      1. Depress HOLD
      2. Hang up
  8. To Retrieve Call on Hold:
    1. AT&T Cream or Teledex Black Telephone:
      1. Hang up
      2. Answer
    2. 710, 825 or Teledex Speaker Telephone:
      1. Lift Handset
      2. Depress HOLD button
  9. To Transfer A Call:
    1. Depress RECALL or Switchhook button
    2. Listen for Dial Tone
    3. Dial 5 digit UConn Extension Number (6-xxxx or 7-xxxx) , Announce Call
    4. Hang up
  10. Three Way Conference:
    1. Lift Handset
    2. Dial first party
    3. Depress RECALL or Switchhook button
    4. Listen for Dial Tone
    5. Dial third party
    6. Depress RECALL or Switchhook button
  11. Six Way Conference:
    1. Storrs:
      1. Lift Handset
      2. Dial 112 before placing call
      3. Follow above procedure
    2. Branches:
      1. Feature available upon request.
      2. Dial 122 instead of 112
  12. Conference Services:
    For additional conference services beyond the three-way and six way conference calling features provided by Telecommunications, please contact Verizon Business a 1-800-475-5000.

    1. Identify yourself as a State of Connecticut employee.
    2. Explain your request needs.
    3. Obtain the information and contact Telecommunications at 6-4357 for an agency and authorization code.
    4. Contact Verizon Business with this information and the telephone number you wish the services to be billed to.Note: Please schedule your conference call at least 24hours in advance. Also be aware that for all conference services except operator assisted, any conference with two(2) or less participants will prompt Verizon supervision after ninety (90) minutes to request meeting organizer to press *1 to retain conference bridge.
  13. Call Forward Calls:
    1. Lift Handset
    2. Dial *72
    3. Listen for Dial Tone
    4. Dial 5 digit UConn Extension Number (6-xxxx or 7-xxxx), once ringing occurs, Forwarding is activated
  14. To Deactivate Call Forwarding:
    1. Lift Handset
    2. Dial *73
  15. Call Pickup:
    1. Lift Handset
    2. Dial *99
  16. 1 Digit Speed Calling:
    1. Lift Handset
    2. Listen for Dial Tone
    3. Dial *74
    4. Dial Speed Call Code (2-7) plus telephone number, receive Dial Tone
  17. 2 Digit Speed Calling:
    1. Lift Handset
    2. Listen for Dial Tone
    3. Dial *75
    4. Dial Speed Call Code (20-39) plus telephone number, receive Dial Tone
  18. To Use Speed Call:
    1. Lift Handset
    2. Listen for Dial Tone
    3. Dial Code plus #
  19. Auto Call Back Calling (on Campus only):
    1. Receive Busy Signal
    2. Depress RECALL or FLASH Button
    3. Listen for Dial Tone
    4. Dial * 66
  20. To Retrieve Call Back:
    1. Listen for 3 short rings, answer and hear ringing
  21. To Cancel Call Back:
    1. Lift Handset
    2. Listen for Dial Tone
    3. Dial * 86
    4. Hang-up