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Instructions for Multi Line Telephones

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Single-Line Specifications
Single-Line Instructions
Multi-Line Specifications

For Further assistance, contact Telecommunications at 486-4357 or Telecom@uconn.edu

  1. To answer a call
  2. To place an Emergency 911 call
  3. To place an ON-Campus call
  4. To place an Off-Campus Local call
  5. To place an Off-Campus Long Distance call
  6. To place a call on Hold
  7. To retrieve a call on Hold
  8. To Transfer a call
  9. Three Way Conference
  10. Six Way Conference
  11. Call-Forward calls
  12. Call-Forward calls on Secondary Line only
  13. Call Pickup
  14. 1 Digit Speed calling
  15. 2 Digit Speed Calling
  16. To Use Speed Call
  17. Auto Call Back
  18. To Retrieve Call Back
  19. To Cancel Call Back

  1. To Answer A Call :
    1. Lift Handset or Depress Speaker Button
  2. To place an Emergency 911 call:
      Campus
      Dial
      Storrs
      911
      Brooklyn
      911
      Vernon
      911
      Avery Point
      8 + 911
      Law School
      8 + 911
      Stamford
      8 + 911
      Torrington
      8 + 911
      Waterbury
      8 + 911
      West Hartford
      8 + 911
      Bethel
      9 + 911
      Haddam
      9 + 911
      North Haven
      9 + 911
      Norwich
      9 + 911
  3. To Place an On-Campus call:
    1. Lift Handset
    2. Dial "6" or "7" + the four digit extension.
  4. To place an Off-Campus Local call:
      Campus
      Dial
      Avery Point
      8 + 10 digit number
      Law School
      8 + 10 digit number
      Stamford
      8 + 10 digit number
      Storrs
      8 + 10 digit number
      Torrington
      8 + 10 digit number
      Waterbury
      8 + 10 digit number
      West Hartford
      8 + 10 digit number
      Bethel
      9 + 10 digit number
      Haddam
      9 + 10 digit number
      North Haven
      9 + 10 digit number
      Norwich
      9 + 10 digit number
      Brooklyn
      10 digit number
      Vernon
      8 or 9 + 10 digit number
  5. To place an Off-Campus Long Distance call:
      Campus
      Dial
      Avery Point
      8 + 1 + 10 digit number
      Law School
      8 + 1 + 10 digit number
      Stamford
      8 + 1 + 10 digit number
      Storrs
      8 + 1 + 10 digit number
      Torrington
      8 + 1 + 10 digit number
      Waterbury
      8 + 1 + 10 digit number
      West Hartford
      8 + 1 + 10 digit number
      Bethel
      9 + 1 + 10 digit number
      Haddam
      9 + 1 + 10 digit number
      North Haven
      9 + 1 + 10 digit number
      Norwich
      9 + 1 + 10 digit number
      Brooklyn
      1 + 10 digit number
      Vernon
      8 or 9 + 1 + 10 digit number
  6. To Place A Call On Hold:
    1.  Depress HOLD
  7. To Retrieve Call on Hold:
    1. Depress Blinking Call Appearance
  8. To Transfer A Call:
    1. Depress TRANSFER Button
    2. Listen for Dial Tone or manually select available Line Key
    3. Dial 5 digit UConn Extension Number (6-xxxx or 7-xxxx), Announce Call
    4. Depress TRANSFER and hang-up
  9. Three Way Conference:
    1. Have Call In Progress
    2. Depress CONFERENCE Button
    3. Dial third party
    4. Depress CONFERENCE
  10. Six Way Conference:

    Storrs :
    1. Lift Handset
    2. Dial 112
    3. Call first party, have call in progress
      To add more parties
    4. Depress CONFERENCE button, and dial next party
    5. Depress CONFERENCE again to join parties.

      Note: You may also activate this feature during a call by:
      1. Depress CONFERENCE button,
      2. Dial 112
      3. Call next party
      4. Depress CONFERENCE again to join parties.
        To add more parties
      5. Depress CONFERENCE button, and dial next party
      6. Depress CONFERENCE again to join parties.

    Branches:
    1. Feature available upon request.
    2. Dial 123 instead of 112
    3. Call first party, have call in progress
      To add more parties
    4. Depress CONFERENCE button, and dial next party
    5. Depress CONFERENCE again to join parties.

      Note: You may also activate this feature during a call by:
      1. Depress CONFERENCE button,
      2. Dial 123 instead of 112
      3. Call next party
      4. Depress CONFERENCE again to join parties.
        To add more parties
      5. Depress CONFERENCE button, and dial next party
      6. Depress CONFERENCE again to join parties.
  11. Call Forward Calls:

      Storrs:
      1. Lift Handset or depress SPEAKER Button
      2. Dial 72#
      3. Dial 5 digit UConn Extension Number (6-xxxx or 7-xxxx)
      4. Hear confirmation tone
      5. Depress CFV key to Activate or Deactivate

      Branches:
      1. Lift Handset or depress SPEAKER Button
      2. Dial 172
      3. Dial 4 digit UConn Extension Number
      4. Hear confirmation tone
      5. Depress CFV key to Activate or Deactivate
  12. Call Forward Calls on Secondary Line Only
    1. Activate - Dial  78#
    2. Dial 5 digit UConn Extension Number (6-xxxx or 7-xxxx)
    3. Deactivate - Dial 79#
  13. Call Pickup:
    1. Lift Handset or Depress SPEAKER Button
    2. Dial *99
  14. 1 Digit Speed Calling:
    1. Lift Handset or Depress SPEAKER Button
    2. Depress Speed Call Button or Dial * 74
    3. Dial Speed Call Code (2-7) plus telephone number
    4. Hear Confirmation Tone
  15. 2 Digit Speed Calling:
    1. Lift Handset or Depress SPEAKER Button
    2. Dial *75
    3. Dial Speed Call Code (20-39) plus telephone number
    4. Hear Confirmation Tone
  16. To Use Speed Call:
    1. Lift Handset or Depress SPEAKER Button
    2. Listen for Dial Tone
    3. Dial Code plus #
  17. Auto Call Back Calling (on Campus only):
    1. Receive Busy Signal
    2. Depress ACBC Button
    3. Hear Confirmation Tone
    4. Hang-up
  18. To Retrieve Call Back:
    1. Answer Call when ACBC and your Call Appearance Flash and Ring
  19. To Cancel Call Back:
    1. Lift Handset or Depress SPEAKER Button
    2. Listen for Dial Tone
    3. Dial * 86
    4. Hang-up

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Updated: 5/11/2009