Instructions for Single Line Telephones

Click here for instructions for Multi-Line Telephones

For Further assistance, contact Telecommunications at 486-4357 or Telecom@uconn.edu

1. Switchhook Operation:
   Use this when your phone does not have a Recall Button.
   1. Switchhook - Button where handset rests when not in use.
   2. Depress Switchhook - Press down firmly as far as it will go and then release immediately.
2. To Answer A Call :
   1. Lift Handset
3. To Place A Call:
   1. Lift Handset
   2. Dial:
      • "8" plus the telephone number for Off Campus,
        OR
      • Dial 5 digit UConn Extension Number (6-xxxx or 7-xxxx) for On Campus.
4. To Place A Call On Hold:
   • AT&T Cream or Teledex Black Telephone:
     1. Depress RECALL or Switchhook button
     2. Listen for Dial Tone
     3. Press #
     4. Lay Handset down
   • 710, 825 or Teledex Speaker Telephone:
     1. Depress HOLD
     2. Hang up
5. To Retrieve Call on Hold:
   • AT&T Cream or Teledex Black Telephone:
     1. Hang up
     2. Answer
   • 710, 825 or Teledex Speaker Telephone:
     1. Lift Handset
     2. Depress HOLD button
6. To Transfer A Call:
   1. Depress RECALL or Switchhook button
   2. Listen for Dial Tone
   3. Dial 5 digit UConn Extension Number (6-xxxx or 7-xxxx) , Announce Call
   4. Hang up
7. Three Way Conference:
   1. Lift Handset
   2. Depress RECALL or Switchhook button
   3. Listen for Dial Tone
   4. Dial third party
   5. Depress RECALL or Switchhook button
8. Six Way Conference:
   • Storrs:
     1. Lift Handset
     2. Dial 112 before placing call
     3. Follow above procedure
   • Branches:
     1. Feature available upon request.
     2. Dial 122 instead of 112
9. Call Forward Calls:
   1. Lift Handset
   2. Dial *72
   3. Listen for Dial Tone
   4. Dial 5 digit UConn Extension Number (6-xxxx or 7-xxxx), once ringing occurs, Forwarding is activated
10. To Deactivate Call Forwarding:
    1. Lift Handset
    2. Dial *73
11. Call Pickup:
    1. Lift Handset
    2. Dial *99
12. 1 Digit Speed Calling:
    1. Lift Handset
    2. Listen for Dial Tone
    3. Dial *74
    4. Dial Speed Call Code (2-7) plus telephone number, receive Dial Tone
13. 2 Digit Speed Calling:
    1. Lift Handset
    2. Listen for Dial Tone
    3. Dial *75
    4. Dial Speed Call Code (20-39) plus telephone number, receive Dial Tone
14. To Use Speed Call:
    1. Lift Handset
    2. Listen for Dial Tone
    3. Dial Code plus #
15. Auto Call Back Calling (on Campus only):
    1. Receive Busy Signal
    2. Depress RECALL or FLASH Button
    3. Listen for Dial Tone
    4. Dial * 66
16. To Retrieve Call Back:
    1. Listen for 3 short rings, answer and hear ringing
17. To Cancel Call Back:
    1. Lift Handset
    2. Listen for Dial Tone
    3. Dial * 86
    4. Hang-up